TS L

Information

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Needed information I could not get on their site. Called, waited a while, got transferred 3x, of course waiting between each transfer. Finally got to the right place and was helped immediately.
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Preferred solution: I was looking for info

Harlen Khu
map-marker Tracy, California

Title

My title I did not receive my title yet the loan been paid off 2 months ago ,can you tell me more about this
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Anonymous
map-marker North Hollywood, California

Account reset password

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Just ask for resetting password have been lost !then give new set up for new ps !and also reset security questions
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User's recommendation: Keep doing !

Anonymous
map-marker Seattle, Washington

Pay off information

Terrible service. I was not able to speak to the representative to solve the issu. Please remove my contact information and dont use it for any reason or contact me again.
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User's recommendation: Will never recomomd

Carmen W Bqt

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Verified Reviewer

CUSTOMER SERVICE IS NON-EXISTENT

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Acura Financial Services has mastered avoiding direct contact with customers. It is COMPLETELY IMPOSSIBLE to speak with a representative.
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Pros:
  • Finance acura vehicles which are reliable
Cons:
  • Customer service

Preferred solution: 1. ACCESS TO LIVE SUPPORT, A REAL PERSON/REPRESENTATIVE 2. FACTUAL INFORMATION ON THEIR WEBSITE

User's recommendation: AVOID AT ALL COSTS

Kimberly R Xxh

I am attempting to speak with someone regarding an issue that will impact my credit and unable to speak with someone directly.

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My automatic loan withdrawal did not with draw my final payment and now it appears as if I have a 'missed payment' when in fact the payment should have been automatically withdrawn from my financial institution. I am trying to contact a human being to rectify this issue to no avial.
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Cons:
  • Inabliity to contact anyone in customer service

Preferred solution: I would like to have someone contact me and assist me with contacting credit bureaus to apprise them that I did not miss my payment, that it was not withdrawn as expected with 'automatic payments.'

User's recommendation: Do not set up automatic payments and expect that they wll be automatically withdrawn

Anonymous
map-marker New York, New York

Back order part leaves me without use of my mdx for 2 months

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Acura financial and Honda motor company are separate entities and dont talk to each other. Meanwhile my car is repaired at a body shop waiting for Acura parts. A back ordered part is supposed to arrive April 27, which if accurate, will mean I havent used my car for 2 months but still having to pay the lease. Acura cant supply parts for their vehicles but I have to keep paying monthly. How is that fair or anyway to run a company. At least theyre not blaming Covid, just general gross incompetence. Acura doesnt care and does nothing to help. Ill be looking elsewhere for my next vehicle and will be sure to tell anyone I meet about this terrible experience.
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User's recommendation: Look elsewhere

Akylah Oys
map-marker Bartlett, Illinois

Attempted fraud when I turned in my lease

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Original review Mar 13, 2023
After turning in my lease I received everything from them - paperwork including the signed bill of sale. The numbers were suspicious because nothing quite added up. After some further digging, I eventually discovered they had charged me twice for state sales tax. Attempts to resolve this with customer service were abusive and horrific. I began receiving harassing phone calls from manager "Courtney" who claimed they made a mistake on the bill of sale and demanded I allow them to send me a new signed bill of sale to replace the one they first sent me. The new bill of sale was, get this... trying to charge me $1400 MORE! When they actually OWED me $1400! I don't even want to get into it, the whole experience was horrible and incompetent and maybe criminal of them. This Courtney even went so far as to yell at me and flat out accuse me of "just trying to get more money" from them. What is wrong with these people?! The bill of sale had already been processed and the car had been sold. I was still receiving these harassing phone calls. I can only imagine how many people they've scammed by charging double for tax and whatever else it was they were trying to do. This place and its employees need to be investigated. "Courtney" needs to stop working with human beings.
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User's recommendation: Never buy Acura solely because of these people

Ed N Had

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Verified Reviewer
| map-marker Windsor, Connecticut

Incompetent technology support, poor website design and lack of a cunstomer mindset

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Dear Acura, Representative, For months now I have been unable to log-in to my account. I am sent into an endless loop: AFS log-in - Salesforces message - HFS log-in - Salesforces message - HFS log-in. etc. Months ago, I called customer services and they said it is a known issue but there is no fix. He suggested I try other website browsers, which I did, but it did not work. I am shocked that a company like Acura would have such a poor website and no access to competent technical support. Please have a competent technical support person look into my credentials and restore my ability to easily access my account. I also sent messages two email addresses, supposedly, for Acura customer service both replied back sorry we cannot help you. I am now trying a third. If I can find Jon Ikeda corporate email address, I send my notice of dissatisfaction also. Again, please have a competent technical support person look into my credentials and restore my ability to easily access my account. Sincerely, Ed Novak Simsbury, CT
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User's recommendation: Acrua RX is a wonderful vehicle, but the company behind it not so.

Amanda F Lif

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Verified Reviewer

Locate my account number

I'm trying to pay my lease payment that is due on Monday, but I have not received anything in the mail with my account number. I've tried logging into my Acura financial account with my social security number but it does not work either. I need help because I do not want to pay a late fee for my car
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Preferred solution: Deliver product or service ordered

Lakiesha Pim

Acura has not received my car payment

Not sure. I have it on auto pay and it didnt come out of my account. Im trying to reach Acura finance and it t keeps going to an automated system. I dont have my account number with me. Please call me back so we can resolve this problem. (954)994-**** Thank you Robert Calvo
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Preferred solution: Someone to call me back!

Williom Fta

Pay off date and amount

System does not give person calling a chance to state that they don't know or have account number before hanging up. So with that said my issue was not t resolved
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Preferred solution: Better customer service

Antwoin Czh
map-marker Prescott, Arizona

Payoff

I was unable to get a simple PAYOFF!!! Your technology is garbage. I could not get a human on the phone either. Ridiculous. Inefficient. Did I say garbage already?
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Anonymous
map-marker Carmel, New York

You asked for it.

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No direct line where I could pay my bill. Im uncomfortable using my debit card on line. I wanted to use a credit card, which is safer. So my payment will be snail mail.
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Marta Wyc
map-marker Chestnut Hill, Massachusetts

Have a financial question about a purchase

Why would I buy an accura Nobody picks up the phone Alan Belanger 978-490-**** If nobody calls me today I am canceling my purchase
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