Contact Acura Financial Services Customer Service
Acura Financial Services Phone Numbers and Emails
Toll-Free Number:
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(800) 366-8500
Customer Service:
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(888) 528-7876Phone - In-Car Technology Support
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(800) 382-2238
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(866) 950-9678
Acura Financial Services Email:
Contact Information
Acura Financial Services Website:
Acura Financial Services Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00 am – 5:00 pm local time
Mailing Address:
PO Box 1027
Alpharetta, GA 30009-1027
Fax:
Acura Financial Services Customer Service Reviews
Acura has been a great company to work with. I am not pissed at all, I am happy with our Acura cars and the customer service is great!
Thank you!
Jeanie Himes
Acura financial and Honda motor company are separate entities and dont talk to each other. Meanwhile my car is repaired at a body shop waiting for Acura parts.
A back ordered part is supposed to arrive April 27, which if accurate, will mean I havent used my car for 2 months but still having to pay the lease. Acura cant supply parts for their vehicles but I have to keep paying monthly. How is that fair or anyway to run a company.
At least theyre not blaming Covid, just general gross incompetence.
Acura doesnt care and does nothing to help. Ill be looking elsewhere for my next vehicle and will be sure to tell anyone I meet about this terrible experience.
Dear Acura, Representative,
For months now I have been unable to log-in to my account. I am sent
into an endless loop: AFS log-in - Salesforces message - HFS log-in -
Salesforces message - HFS log-in.
etc. Months ago, I called customer
services and they said it is a known issue but there is no fix. He
suggested I try other website browsers, which I did, but it did not
work.
I am shocked that a company like Acura would have such a poor website
and no access to competent technical support. Please have a competent
technical support person look into my credentials and restore my
ability to easily access my account.
I also sent messages two email addresses, supposedly, for Acura customer service both replied back sorry we cannot help you.
I am now trying a third. If I can find Jon Ikeda corporate email address, I send my notice of dissatisfaction also.
Again, please have a competent technical support person look into my credentials and restore my ability to easily access my account.
Sincerely,
Ed Novak
Simsbury, CT
How Good is Acura Financial Services's Customer Service?
Summary of Acura Financial Services Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Acura Financial Services?
Payments and Charges Question:
- “Payments and change due date”
- “Payment”
- “My car payments”
Employment Question:
- “Pay off my car”
- “Payoff amount on loan”
- “Lease payoff”
Account Question:
- “I need verify account number”
- “Money was not taken from account”
- “Take my account off automatic payment.”
Request for Information Question:
- “Checking on payment”
- “Some questions about one time payment”
- “Lease question”
Product/ Service Question:
- “Loans refund”
- “Insurance reimbursement”
- “Loan”
Return/ Replace Question:
- “I want change my address for my vehicle”
- “Car return”
- “Returning your call”
Shipping and Delivery Question:
- “To get the information on my account and payment”
- “Acura has not received my car payment”
- “To get a shipment letter”
Activation/ Cancellation Question:
- “Leader cancellation”
- “Cancelling payments”
- “Cancel lian”
Staff Question:
- “Horrible customer service”
- “Relate to my service”
Refund Question:
- “Refund on payment”
Other Question:
- “Title”
- “Extend lease”
- “Lease ending”
About
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Acura Financial Services its official name is a DBA of American Honda Finance Corporation AHFC is intended to satisfy the financing needs of consumers who wants to buy and needs to service their Honda and Acura automobiles, or sport utility vehicles and minivans. The company offers financing in two forms: retail installment sales contracts and leases, which are turned to depending on the product and the needs of every particular customer. Leases are provided through the company's affiliate the Honda Lease Trust. They are available for new as well as used Acura motor vehicles. In addition, Acura Financial Services and its affiliate, American Honda Service Contract Corporation in Florida, administer all vehicle service contracts of Acura Dealers from all around the United States.
Acura Financial Services is ranked 278 out of 3540 in Financial Services category