Acura Financial Services Phone Numbers and Emails

Toll-Free Number:

  • (800) 366-8500

Customer Service:

  • (888) 528-7876
    Phone - In-Car Technology Support
  • (800) 382-2238
  • (866) 950-9678

Accounting/ Billing:

  • (866) 777-6495
    Lease Maturity Center

Acura Financial Services Email:

dmca@ahm.honda.com
DMCA Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 366-8500
Total calls: 1 172 Issues resolved: 37 Last call: Feb 27, 2024

What Is the Acura Financial Services Phone Number?

The Acura Financial Service phone number varies based on the geographical location you are trying to reach out from. To get the accurate phone number, head to the Acura Financial Services official website, and select the “Contact Us” option, which is on the bottom of the page. From there you can select the product and state from where you originally bought the product - once done you will be shown contact numbers accordingly.

For instance, if your issues are related to Acura Auto’s product and you bought them in California - you can dial 1-866-950-2439 and get assistance. Additionally, for ending the lease, you need to call 1-866-777-6495, which is available on weekdays from 9 AM to 5 PM local time.

What Is the Acura Financial Services Mailing Address?

The mailing address for Acura Financial Services may vary based on your specific requirements and location. To ensure you have the most accurate and current mailing address, it's advisable to visit the official Acura Financial Services’ website, where you will find appropriate mailing addresses based on the nature of your inquiry, such as payments, correspondence, or other specific requests.

The correspondence address for Acura Financial Services in New York is AMERICAN HONDA FINANCE CORPORATION, P.O. BOX 1027, Alpharetta, GA 30009-1027. Similarly, if you are sending payment you are required to send your payments to AMERICAN HONDA FINANCE CORPORATION, P.O. Box 7829, Philadelphia, PA 19101-7829.

How Can I Contact Acura Financial Services Customer Service Directly?

You can contact the Acura Financial Services customer service through multiple methods. First is using the customer service phone number which is different for various geographical locations. For accurate phone numbers you require visiting the “Contact Us” section of Acura Financial Services’ official website.

You can also find various mailing addresses based on the nature of service you require, such as payments, lease purchase, and credit dispute reporting among others.

PissedConsumer Club

Contact Information

Acura Financial Services Website:

Acura Financial Services Help Center:

Corporate Office Address:

Acura Financial Services
1919 Torrance Blvd.
Torrance, California 90501-2746
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00 am – 5:00 pm local time


Mailing Address:

PO Box 1027

Alpharetta, GA 30009-1027

More contact details

Fax:

+1 (310) 783 3535

Acura Financial Services Customer Service Reviews

1.6 / 5
Poor
Jeanie H Omg
Acura has been good to us!
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Acura has been a great company to work with. I am not pissed at all, I am happy with our Acura cars and the customer service is great!
Thank you!
Jeanie Himes

Read full review
Guest-4512469
Back order part leaves me without use of my mdx for 2 months
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Acura financial and Honda motor company are separate entities and dont talk to each other. Meanwhile my car is repaired at a body shop waiting for Acura parts.

A back ordered part is supposed to arrive April 27, which if accurate, will mean I havent used my car for 2 months but still having to pay the lease. Acura cant supply parts for their vehicles but I have to keep paying monthly. How is that fair or anyway to run a company.

At least theyre not blaming Covid, just general gross incompetence.
Acura doesnt care and does nothing to help. Ill be looking elsewhere for my next vehicle and will be sure to tell anyone I meet about this terrible experience.

Read full review

How Good is Acura Financial Services's Customer Service?

Jon Wnh
Jon Wnh
Feels Disappointed | Nov 28, 2023

Poor communication and answering questions properly

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Dylan Xip
Dylan Xip
Feels Satisfied | Sep 29, 2023

I’m happy with the service

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Alane Pjq
Alane Pjq
Feels Disappointed | Jan 12, 2023

I can never pay online. Password is always off. When I call, it directs to pay over the phone for additional fees. This is *** coming from a luxury industry..

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Fintan Dwt
Fintan Dwt
Feels Satisfied | Dec 31, 2022

seamless

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Chester Cgx
Chester Cgx
Feels Satisfied | Oct 28, 2022

great

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Celeste Lan
Celeste Lan
Feels Satisfied | Oct 07, 2022

It was customer centered, pleasant, easy and successful.

Read full quote

Summary of Acura Financial Services Customer Service Calls

2.1K TOTAL
CALLS
01:33 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Acura Financial Services?

Payments and Charges Question:

  • “Billing”
  • “Payment”
  • “Make a payment”

Employment Question:

  • “Payoff”
  • “Payoff my loan ilx2019”
  • “Pay off on car”

Account Question:

  • “Can't log into my account”
  • “Account”
  • “Password update”

Request for Information Question:

  • “Question about my account”
  • “Question about lease”
  • “Checking on payment”

Product/ Service Question:

  • “Need to establish the loan payment”
  • “Need loan number”
  • “Loans refund”

Return/ Replace Question:

  • “Need lean release letter to change my tags to a different state”
  • “I want change my address for my vehicle”
  • “Car return”

Shipping and Delivery Question:

  • “To get the information on my account and payment”
  • “Acura has not received my car payment”
  • “To get a shipment letter”

Activation/ Cancellation Question:

  • “Cancel autopay”
  • “Leader cancellation”
  • “Cancelling payments”

Staff Question:

  • “Customer service”
  • “Horrible customer service”
  • “Relate to my service”

Refund Question:

  • “Refund on payment”

Other Question:

  • “My car is not forn of my house”
  • “Buy out”
  • “Over paid”

About

Related Companies

Honda Motor, Honda, Honda Financial Services, Honda Motorcycle And Scooter India, Acura

Summary

Acura Financial Services its official name is a DBA of American Honda Finance Corporation AHFC is intended to satisfy the financing needs of consumers who wants to buy and needs to service their Honda and Acura automobiles, or sport utility vehicles and minivans. The company offers financing in two forms: retail installment sales contracts and leases, which are turned to depending on the product and the needs of every particular customer. Leases are provided through the company's affiliate the Honda Lease Trust. They are available for new as well as used Acura motor vehicles. In addition, Acura Financial Services and its affiliate, American Honda Service Contract Corporation in Florida, administer all vehicle service contracts of Acura Dealers from all around the United States.

Acura Financial Services reviews and complaints

Acura Financial Services is ranked 297 out of 3717 in Financial Services category

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