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Contact Acura Financial Services Customer Service

Acura Financial Services Phone Numbers and Emails

Toll-Free Number:

  • (800) 366-8500
Call customer service

Customer Service:

  • (888) 528-7876
    Phone - In-Car Technology Support
  • (800) 382-2238
  • (866) 950-9678

Accounting/ Billing:

  • (866) 777-6495
    Lease Maturity Center

Acura Financial Services Email:

dmca@ahm.honda.com
DMCA Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Acura Financial Services?

Most Popular Number:

(800) 366-8500
Total calls: 1 269 Issues resolved: 41 Last call: Dec 2, 2024
author avatar
PissedConsumer Reporter

The Acura Financial Service phone number varies based on the geographical location you are trying to reach out from. To get the accurate phone number, head to the Acura Financial Services official website, and select the “Contact Us” option, which is on the bottom of the page. From there you can select the product and state from where you originally bought the product - once done you will be shown contact numbers accordingly.

For instance, if your issues are related to Acura Auto’s product and you bought them in California - you can dial 1-866-950-2439 and get assistance. Additionally, for ending the lease, you need to call 1-866-777-6495, which is available on weekdays from 9 AM to 5 PM local time.

The mailing address for Acura Financial Services may vary based on your specific requirements and location. To ensure you have the most accurate and current mailing address, it's advisable to visit the official Acura Financial Services’ website, where you will find appropriate mailing addresses based on the nature of your inquiry, such as payments, correspondence, or other specific requests.

The correspondence address for Acura Financial Services in New York is AMERICAN HONDA FINANCE CORPORATION, P.O. BOX 1027, Alpharetta, GA 30009-1027. Similarly, if you are sending payment you are required to send your payments to AMERICAN HONDA FINANCE CORPORATION, P.O. Box 7829, Philadelphia, PA 19101-7829.

You can contact the Acura Financial Services customer service through multiple methods. First is using the customer service phone number which is different for various geographical locations. For accurate phone numbers you require visiting the “Contact Us” section of Acura Financial Services’ official website.

You can also find various mailing addresses based on the nature of service you require, such as payments, lease purchase, and credit dispute reporting among others.

Acura Financial Services Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Acura Financial Services Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call Acura Financial Services is 8003668500. 57% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Friday and Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Acura Financial Services may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Acura Financial Services Website:

Acura Financial Services Help Center:

Corporate Office Address:

Acura Financial Services
1919 Torrance Blvd.
Torrance, California 90501-2746
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00 am – 5:00 pm local time


Mailing Address:

PO Box 1027

Alpharetta, GA 30009-1027

More contact details

Fax:

+1 (310) 783 3535

Acura Financial Services Rating Based on 49 Reviews

Rating details

2.5
more details
Customer service
Billing Practices
Reliability
Website

Rating stats

Rating trend

How Good is Acura Financial Services's Customer Service?

Oakleigh Pka
Oakleigh Pka
Feels Disappointed | Mar 15, 2024

from the beginning of the sign in, i should have left. i waited 2 hrs only to hear they changed my monthly payments to a much higher price than quoted.

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Jon Wnh
Jon Wnh
Feels Disappointed | Nov 28, 2023

Poor communication and answering questions properly

Read full quote
Dylan Xip
Dylan Xip
Feels Satisfied | Sep 29, 2023

I’m happy with the service

Read full quote
Alane Pjq
Alane Pjq
Feels Disappointed | Jan 12, 2023

I can never pay online. Password is always off. When I call, it directs to pay over the phone for additional fees. This is *** coming from a luxury industry..

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Fintan Dwt
Fintan Dwt
Feels Satisfied | Dec 31, 2022

seamless

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Chester Cgx
Chester Cgx
Feels Satisfied | Oct 28, 2022

great

Read full quote

Summary of Acura Financial Services Customer Service Calls

2.2K TOTAL
CALLS
01:33 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Acura Financial Services?

Payments and Charges Question:

  • “Set up payment”
  • “Payment”
  • “Bill”

Employment Question:

  • “Payoff”
  • “Payofff”
  • “10 day payoff letter”

Account Question:

  • “My account has been breached”
  • “Recovery”
  • “Account info”

Request for Information Question:

  • “My court is lock can you help to open it”
  • “Question about my lease”
  • “To find out the total owe to the car”

Product/ Service Question:

  • “Loan”
  • “Loan payoff”
  • “Need to establish the loan payment”

Return/ Replace Question:

  • “Change date of payment”
  • “Returned mail issue”
  • “Need lean release letter to change my tags to a different state”

Shipping and Delivery Question:

  • “I just got a new car last month but haven't received my ne t payment bill for April 1st. I would like to pay now. Going on vacation and don't want it to be late.”
  • “To get the information on my account and payment”
  • “Acura has not received my car payment”

Activation/ Cancellation Question:

  • “Cancel autopay”
  • “Leader cancellation”
  • “Cancelling payments”

Staff Question:

  • “Financial service”
  • “Customer service”
  • “Horrible customer service”

Refund Question:

  • “Refund on payment”

Other Question:

  • “Pagos”
  • “Testing new number”
  • “Set up auto pay”

Compare Acura Financial Services Customer Service To

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1.5 out of 5
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