Acura Financial Services
Acura Financial Services Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acura Financial Services has 2.5 star rating based on 49 customer reviews. Consumers are mostly dissatisfied.
56% of users would likely recommend Acura Financial Services to a friend or colleague.
- Rating Distribution
Pros: There jis no pros, Answer the phone quickly, Good service.
Cons: Can not get into account or get in touch with anyone, Rude employees, Terrible experience.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acura Financial Services has 2.5 star rating based on 49 customer reviews. Consumers are mostly dissatisfied.
56% of users would likely recommend Acura Financial Services to a friend or colleague.
- Rating Distribution
Pros: There jis no pros, Answer the phone quickly, Good service.
Cons: Can not get into account or get in touch with anyone, Rude employees, Terrible experience.Recent recommendations regarding this business are as follows: "There "automatic" system will rip you off, and they refuse to take liability for it.", "Don’t call", "Pay cash or buy a lexus", "Be prepared for poor customer service if you get a lease", "NOT recommended! Steer clear.".
Most users want Acura Financial Services to offer a solution to their issues.
Review authors value the most Privacy and Data Security and Reliability. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Acura Financial Services Reviews
"System Rip off of Payments 3 times After Vehicle was Paid Off!!"
I had a 2024 Acura Integra on a lease arrangement for one year, since June 2023. In July 2024, another company bought out the in order to flip the car. This...
"Horrible for online account access"
I have tried for almost 2 months to be able to access my account online and cannot find anyone who can assist. I think I have spoken to everyone that works in...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Markham, Ontario
Resolved: System Rip off of Payments 3 times After Vehicle was Paid Off!!
By end of the same day August 13, 2024 I noticed that the withdrawal attempt was reversed, and the nearly CAD$400 was debited by to my account before incurring an NSF charge the following morning.
This was done about July 28, 2024, but as payments are recurring bi-weekly, I still saw a payment just below CAD$400 being withdrawn from my account. As I had suspected this would happen, I had transferred funds from my checking account to my savings account, and naturally this resulted in a CAD$45 NSF charge to my checking account. I allowed this to slide. But not 3 days later the same thing happened, and so now being charged an NSF twice by the bank, I contacted Acura Financial Services to explain the situation.
They had me speak with their accounting personnel who explained to me that there was nothing they could do about my second NSF charge as the buying company had only recently made the payment to settle the lease, and the Acura's system automatically makes withdrawals. I was very upset by this, especially when told again that Acura would not take responsibility for this charge - which was necessary on my part, as if I had not incurred the NSF charge they would have fleeced me for the second tine of $400. Since that time I received by mail a latter from Acura Financial that my lease was settled and there was no further business with this lease arrangement. BUT FOR THE 3RD TIME This happened on August 13, 2024, when I woke up to find a third attempt by Acura to withdraw the almost $400 from my account.
This will undoubtedly result in another NSF charge of $45 from my checking account. The agent on the phone, who refused to pass my call onto a supervisor, gave her first name only as Nadila, despite being asked for her last name; and provided me with a case number. Nadila also told me there is nothing that she can do to refund me the funds owed to me, insisted that I should have contacted my bank to stop the payments - when no one from Acura Financial at any point throughout our interactions in the past asked me to do this. They all keep hiding behind "the system [and its random automatic payments/withdrawal attempts]".
I say that Acura has always been my favourite car brand, but the backend support system is absolutely atrocious, and all buyers must beware. Its unfortunate that the local dealer which had been absolutely amazing, will have to bear the low rating, as there is no platform to review Acura Financial Services as a separate business entity. Total rip off. I WANT MY MONEY BACK!!
Resolution:
By end of the same day August 13, 2024; after initially telling me by phone that there is nothing they can do about the NFS charges (expected for the 3rd unnecessary attempt to withdraw funds from my bank) - I noticed that the withdrawal attempt was reversed, and the nearly CAD$400 was debited by to my account before incurring an NSF charge the following morning.
Unfortunately this to me means, that all that blather about not being able to refund me or control the automatic system withdrawal attempts, was misleading.
The way I see it, AFS owed my at least CAD$45 still for the second NSF charge - that came day(s) after the funds were clearly paid over to them by the company buying out the lease. I would never lease another vehicle.
- Answer the phone quickly
- Refuse to pass complaints on to management
User's recommendation: There "automatic" system will rip you off, and they refuse to take liability for it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No one answered
I was not given the option to speak to a human being. I didn't have my lease account number.
I called their other 800 number line, which is in California and should be open, but after wasting three minutes of my life on the phone, it said they were not open yet. However, they charged me $400. *** considering I had gotten the oil changed two weeks prior and had actually put new windshield wipers on it.
The car was super clean. My daughter drove it with 12,000 less miles than we had signed up for.
- Do not use
Preferred solution: Price reduction
User's recommendation: Don’t call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Acura customer service is the best!
Acura customer service has always been above excellent! The team always help provide us what we need! Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible Customer Service
I have had a terrible time getting help with a lease extension. Ive had to call about 10 times to get this resolved after being giving bad information multiple times by incompetent reps.
It is still not resolved and I started it two weeks before my lease ended as instructed. I absolutely love my Acura and have been driving Acuras for years.
This was my first lease and the experience with Acura finance has been terrible. I wanted to lease another, not this experience with the finance department has been so frustrating that I may have to consider another option.
- Answer the phone quickly
- Incompetent customer service agents
Preferred solution: I just want my lease extension processed.
User's recommendation: Be prepared for poor customer service if you get a lease
I hate this company
I have had 5 Acuras over the last 15 years or so, between my wife and I. And my experience with the finance arm of the company is so bad that I may never buy another one.
How do you have late fees when you have demonstrably successfully set up auto pay?
And the people who answer the phone couldnt be less helpful. Such a shame because I like the cars.
Preferred solution: Apology
User's recommendation: Pay cash or buy a lexus
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible customer service and non human practices
This financial services organization is harsh and lacks any kind of human communication or response to requests.
There are so very many alternatives out there. Do NOT finance with AFS and avoid at all costs.
Good luck ever talking to a human.
Why?
Because anything resembling human is foreign to them.
I have owned two Acuras and while I like the car, this is my last time ever purchasing one. There are highly rated alternatives and it is time to move in a new and completely different direction.
- Lack of communication among a host of other things
Preferred solution: A human conversation with someone at AFS
User's recommendation: NOT recommended! Steer clear.
Customer Service
The review is based on the service not the quality of the vehicle. You can never get a hold of anyone at the customer service department.
Hold times are over 40 minutes and they are only open 9-5 Monday through Friday. I wouldnt get another vehicle based on the service alone.
Preferred solution: Apology
Greenwood, South Carolina
Back ordered parts for 4 month old MDX.
I have been out of my car for almost 2 months waiting on a backordered part. The original ETA was November 9 and bumped to January 14.
I am still having to pay my lease payment on a car. I cant drive and if the part comes in in January. Ill be out of my car for four months. This is unacceptable.
I was told I was on a critical list, and all I can do is wait. I am stuck paying a car rental $400 a week plus my lease payment on a car I cant drive. I love my Acura MDX.
I bought my daughter one but unfortunately I will not buy another Acura because of this part situation. If they cannot provide parts for the cars, they do not need to make anymore.
User's recommendation: Great car but beware if it ever needs to go into the body shop. Acura will not provide you anything to drive or freeze your payments if you’re out of your car for months and months
Queens, New York
Hi I need help to open my online account
Customer service not even able to fix problems and I can't to make payment for my car call me please I have to transfer by 18th of January
Make a payment
Have to go through all this just to make a payment is crazy. Company fouled up my automated draft payment!
- Almost impossible to get customer representative
Preferred solution: Make a payment on my account
Horrible for online account access
I have tried for almost 2 months to be able to access my account online and cannot find anyone who can assist. I think I have spoken to everyone that works in the finance area and no one can resolve the issue. Unacceptable that someone cannot assign my account number to ME!.
- Cs cannot resolve issue
Preferred solution: I just want access to MY account online
User's recommendation: Finance with someone else to avoid countless headaches
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Acura has been good to us!
Acura has been a great company to work with. I am not pissed at all, I am happy with our Acura cars and the customer service is great!
Thank you!
Jeanie Himes
- Are great
Can’t get through to change my address
Have a 44 minute wait on the phone and when I tried going through website it said to contact you for assistance
Preferred solution: Change my address
User's recommendation: Call
Laveen, Arizona
Phone numbers don’t work
Acura lost my automatic draft information, keeps talking about a late payment. Thats not the case.
Have had to replace battery 2 times in 3 years.
Neenah, Wisconsin
Take my account off automatic payment.
I have paid my loan off and have received the title fir my vehicle. A withdrawal was taken from my banking account after my loan has been paid in full. Please immediately credit my banking account and stop automatic payments withdrawals.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hacer un pago
No tengo el número de cuenta para poder hacer un pago y no sé cómo poder hacerlo sin el número de cuenta
Preferred solution: Price reduction
About
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Acura Financial Services its official name is a DBA of American Honda Finance Corporation AHFC is intended to satisfy the financing needs of consumers who wants to buy and needs to service their Honda and Acura automobiles, or sport utility vehicles and minivans. The company offers financing in two forms: retail installment sales contracts and leases, which are turned to depending on the product and the needs of every particular customer. Leases are provided through the company's affiliate the Honda Lease Trust. They are available for new as well as used Acura motor vehicles. In addition, Acura Financial Services and its affiliate, American Honda Service Contract Corporation in Florida, administer all vehicle service contracts of Acura Dealers from all around the United States.
Acura Financial Services is ranked 308 out of 4859 in Financial Services category
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